Within our Walls: Billing

It has been some time since my last Within Our Walls article. I have been pondering what this week’s article should be about, and with suggestions from staff, I am going to write about a concern that staff and community members have voiced.

It is no secret that our billing system is, for lack of better words, less than stellar. Over the past 6-8 months, I have received concerns, complaints and fru...